This policy covers payments made to Anvya AI Solutions Private Limited through the SocietyMitr app.
What you pay us
Customers pay nothing to SocietyMitr; raising and cancelling requests is free. The only payment made to us in the app is the commission a professional pays after completing a job, through Cashfree Payments.
Payments for the work itself are made directly between the customer and the professional. SocietyMitr does not collect, hold or refund those payments; refunds for the work must be agreed with the professional. Our team will help mediate if there is a dispute.
Cancellations
Customers can cancel a request free of charge at any time before the work is done (in the app: the request → Cancel this request). Professionals can release a job they cannot do; it is then offered to others. No charges apply in either case.
Commission refunds
We refund commission in full if you were charged twice, paid more than the commission due, or paid commission for a job that was not done (for example, a bill uploaded by mistake) — provided you tell us within 30 days of paying.
To request a refund, email info@anvyaai.com or call +91 99580 74762 with the request number (SM-xxxx) and payment reference. Approved refunds are sent to the original payment method within 5–7 working days.
Commission for completed jobs is otherwise not refundable.